Desktop Support Specialist 3267215

Company Name:
6 Month Assignment
Candidate is a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. Onsite Support is the second point of escalation for the resolution of desktop or laptop related incidents, service requests, connectivity issues. The Onsite Support Specialist also enforces company''s desktop and laptop policies and procedures.
- Provides second-line investigation and diagnosis
- Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
- Escalates unresolved incidents/service requests within agreed timescales
- Logs relevant incident/service request details per help desk procedures
- Communicates with client regarding incident progress
- Ensures tickets are updated at all times until issues are resolved
- Conducts customer/user satisfaction callbacks/surveys
- Completes GET IT training for User Support Analysts
- Complies with QHSE and IT policies
- Liaises with clients, other company IT support groups and 3rd party providers when necessary
- Performs staging of PCs
- Performs IMAC (Install, Move, Add and Change)
- Conducts hardware and software maintenance and support; Troubleshoots and resolves PC incidents and/or VIP requests
- Coordinates with Service Desk for hardware repair
- Assists with SSO on IT security issues and virus elimination
- Assists local Server Team when server maintenance is required
Education: At minimum a 2 year Degree
Preferred Certifications: A+ Certified CCIE (Cisco Certified Internet working Expert) Microsoft Certified Professional (MCP) Microsoft Certified Systems Administrator (MCSA)
$22.75 Per Hour Lafayette LA 70508

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