Customer Service Representative
1.
0 Lafayette, LA Lafayette, LA Full-time Full-time $13.
00 - $14.
50 an hour $13.
00 - $14.
50 an hour 3 days ago 3 days ago 3 days ago
Summary:
This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services
Essential Functions:
Assists callers efficiently and in a polite, courteous and professional manner at all times.
Conducts appropriate screening and eligibility functions.
Obtains correct information to schedule appropriate modes of transportation.
Maintains current knowledge of local operating transportation policies.
Accurately and effectively uses trip scheduling and dispatch software.
Maintains client, company and employee confidentiality.
Communicates with facilities and/or providers as necessary to assure efficient transportation services.
Coordination of urgent care and/or discharges with Trip Validation Specialist Keeps Supervisor informed concerning scheduling and/or service delivery problems Completes all required records and reports Effective use of telecommunications systems QUALIFICATIONS REQUIRED Excellent communication skills Basic computer and typing skills Type 40 wpm Customer service experience Able to work in a busy environment Able to work independently or with a team MINIMUM REQUIRED EDUCATION/TRAINING High School graduate or equivalent MUST BE ABLE TO PASS A CRIMINAL BACKGROUND CHECK AND DRUG SCREEN WE ARE NOT ALLOWED TO HIRE ANYONE WITH A FELONY Job Type:
Full-time Pay:
$13.
00 - $14.
50 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Education:
High school or equivalent (Required)
Experience:
Data entry:
1 year (Required) High Volume Call Center:
2 years (Required) Work Location:
In person Assists callers efficiently and in a polite, courteous and professional manner at all times.
Conducts appropriate screening and eligibility functions.
Obtains correct information to schedule appropriate modes of transportation.
Maintains current knowledge of local operating transportation policies.
Accurately and effectively uses trip scheduling and dispatch software.
Maintains client, company and employee confidentiality.
Communicates with facilities and/or providers as necessary to assure efficient transportation services.
Coordination of urgent care and/or discharges with Trip Validation Specialist Keeps Supervisor informed concerning scheduling and/or service delivery problems Completes all required records and reports Effective use of telecommunications systems Excellent communication skills Basic computer and typing skills Type 40 wpm Customer service experience Able to work in a busy environment Able to work independently or with a team High School graduate or equivalent 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance 8 hour shift Monday to Friday High school or equivalent (Required) Data entry:
1 year (Required) High Volume Call Center:
2 years (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Lafayette, LA Lafayette, LA Full-time Full-time $13.
00 - $14.
50 an hour $13.
00 - $14.
50 an hour 3 days ago 3 days ago 3 days ago
Summary:
This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services
Essential Functions:
Assists callers efficiently and in a polite, courteous and professional manner at all times.
Conducts appropriate screening and eligibility functions.
Obtains correct information to schedule appropriate modes of transportation.
Maintains current knowledge of local operating transportation policies.
Accurately and effectively uses trip scheduling and dispatch software.
Maintains client, company and employee confidentiality.
Communicates with facilities and/or providers as necessary to assure efficient transportation services.
Coordination of urgent care and/or discharges with Trip Validation Specialist Keeps Supervisor informed concerning scheduling and/or service delivery problems Completes all required records and reports Effective use of telecommunications systems QUALIFICATIONS REQUIRED Excellent communication skills Basic computer and typing skills Type 40 wpm Customer service experience Able to work in a busy environment Able to work independently or with a team MINIMUM REQUIRED EDUCATION/TRAINING High School graduate or equivalent MUST BE ABLE TO PASS A CRIMINAL BACKGROUND CHECK AND DRUG SCREEN WE ARE NOT ALLOWED TO HIRE ANYONE WITH A FELONY Job Type:
Full-time Pay:
$13.
00 - $14.
50 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Education:
High school or equivalent (Required)
Experience:
Data entry:
1 year (Required) High Volume Call Center:
2 years (Required) Work Location:
In person Assists callers efficiently and in a polite, courteous and professional manner at all times.
Conducts appropriate screening and eligibility functions.
Obtains correct information to schedule appropriate modes of transportation.
Maintains current knowledge of local operating transportation policies.
Accurately and effectively uses trip scheduling and dispatch software.
Maintains client, company and employee confidentiality.
Communicates with facilities and/or providers as necessary to assure efficient transportation services.
Coordination of urgent care and/or discharges with Trip Validation Specialist Keeps Supervisor informed concerning scheduling and/or service delivery problems Completes all required records and reports Effective use of telecommunications systems Excellent communication skills Basic computer and typing skills Type 40 wpm Customer service experience Able to work in a busy environment Able to work independently or with a team High School graduate or equivalent 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance 8 hour shift Monday to Friday High school or equivalent (Required) Data entry:
1 year (Required) High Volume Call Center:
2 years (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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