Non-Emergency Transportation Dispatcher
1.
0 Lafayette, LA Lafayette, LA Part-time Full-time Part-time Full-time $13 an hour $13 an hour 5 days ago 5 days ago 5 days ago Dispatcher
Summary:
Answer phones to respond to discharge orders, ride requests, customer inquiries, and standing order requests.
Project a professional company image through phone interaction.
ESSENTIAL FUNCTIONS Answers phones for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch estimated time of arrivals, as well as standing order requests from facilities.
Places orders in computer system.
Provides information for provider and/or facilities, along with projected service times.
Transfers calls to appropriate team members.
Identifies, researches, and resolves issues using the computer system.
Follows-up on customer inquiries not immediately resolved.
Completes call logs and reports.
Provides support to other company departments and offices regarding trip assignment.
Answers telephones, handles calls, routes to appropriate individual or takes messages.
Ensures customers, vendors and employees are handled in a professional and courteous manner.
Follows company policies and procedures Performs other duties as assigned.
QUALIFICATIONS REQUIRED Previous dispatch experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to analyze schedules and assign resources appropriately, efficiently and cost effectively.
Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks Must be able to work collaboratively with internal departments and external facilities/providers to determine best practices for ongoing quality satisfaction.
Excellent time management skills.
Must take direction well.
Computer literate with the ability to learn customer service software applications Professional appearance.
Positive attitude.
Work requires willingness to work a flexible schedule.
MINIMUM REQUIRED EDUCATION/TRAINING High school diploma or equivalent.
Job Types:
Full-time, Part-time Pay:
$13.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday No weekends Overtime
Experience:
Dispatching:
2 years (Required) Microsoft Office:
2 years (Required) Work Location:
In person Answers phones for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch estimated time of arrivals, as well as standing order requests from facilities.
Places orders in computer system.
Provides information for provider and/or facilities, along with projected service times.
Transfers calls to appropriate team members.
Identifies, researches, and resolves issues using the computer system.
Follows-up on customer inquiries not immediately resolved.
Completes call logs and reports.
Provides support to other company departments and offices regarding trip assignment.
Answers telephones, handles calls, routes to appropriate individual or takes messages.
Ensures customers, vendors and employees are handled in a professional and courteous manner.
Follows company policies and procedures Performs other duties as assigned.
Previous dispatch experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to analyze schedules and assign resources appropriately, efficiently and cost effectively.
Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks Must be able to work collaboratively with internal departments and external facilities/providers to determine best practices for ongoing quality satisfaction.
Excellent time management skills.
Must take direction well.
Computer literate with the ability to learn customer service software applications Professional appearance.
Positive attitude.
Work requires willingness to work a flexible schedule.
High school diploma or equivalent.
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance 8 hour shift Monday to Friday No weekends Overtime Dispatching:
2 years (Required) Microsoft Office:
2 years (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Lafayette, LA Lafayette, LA Part-time Full-time Part-time Full-time $13 an hour $13 an hour 5 days ago 5 days ago 5 days ago Dispatcher
Summary:
Answer phones to respond to discharge orders, ride requests, customer inquiries, and standing order requests.
Project a professional company image through phone interaction.
ESSENTIAL FUNCTIONS Answers phones for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch estimated time of arrivals, as well as standing order requests from facilities.
Places orders in computer system.
Provides information for provider and/or facilities, along with projected service times.
Transfers calls to appropriate team members.
Identifies, researches, and resolves issues using the computer system.
Follows-up on customer inquiries not immediately resolved.
Completes call logs and reports.
Provides support to other company departments and offices regarding trip assignment.
Answers telephones, handles calls, routes to appropriate individual or takes messages.
Ensures customers, vendors and employees are handled in a professional and courteous manner.
Follows company policies and procedures Performs other duties as assigned.
QUALIFICATIONS REQUIRED Previous dispatch experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to analyze schedules and assign resources appropriately, efficiently and cost effectively.
Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks Must be able to work collaboratively with internal departments and external facilities/providers to determine best practices for ongoing quality satisfaction.
Excellent time management skills.
Must take direction well.
Computer literate with the ability to learn customer service software applications Professional appearance.
Positive attitude.
Work requires willingness to work a flexible schedule.
MINIMUM REQUIRED EDUCATION/TRAINING High school diploma or equivalent.
Job Types:
Full-time, Part-time Pay:
$13.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday No weekends Overtime
Experience:
Dispatching:
2 years (Required) Microsoft Office:
2 years (Required) Work Location:
In person Answers phones for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch estimated time of arrivals, as well as standing order requests from facilities.
Places orders in computer system.
Provides information for provider and/or facilities, along with projected service times.
Transfers calls to appropriate team members.
Identifies, researches, and resolves issues using the computer system.
Follows-up on customer inquiries not immediately resolved.
Completes call logs and reports.
Provides support to other company departments and offices regarding trip assignment.
Answers telephones, handles calls, routes to appropriate individual or takes messages.
Ensures customers, vendors and employees are handled in a professional and courteous manner.
Follows company policies and procedures Performs other duties as assigned.
Previous dispatch experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to analyze schedules and assign resources appropriately, efficiently and cost effectively.
Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks Must be able to work collaboratively with internal departments and external facilities/providers to determine best practices for ongoing quality satisfaction.
Excellent time management skills.
Must take direction well.
Computer literate with the ability to learn customer service software applications Professional appearance.
Positive attitude.
Work requires willingness to work a flexible schedule.
High school diploma or equivalent.
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance 8 hour shift Monday to Friday No weekends Overtime Dispatching:
2 years (Required) Microsoft Office:
2 years (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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