Technical Support - Tier 1
Thibodaux Hebert Deshotels LeBlanc Thibodaux Hebert Deshotels LeBlanc Lafayette, LA Lafayette, LA Full-time Full-time Estimated:
$31.
2K - $39.
5K a year Estimated:
$31.
2K - $39.
5K a year 6 days ago 6 days ago 6 days ago Start your career in technology with Thibodaux Hebert Deshotels Leblanc! We are looking to fill an entry level support position within our growing IT department.
This is a great opportunity for someone looking to learn and grow.
Responsibilities include:
provide technical support to end users via in person, phone call, and remote support resolve software and hardware issues in timely manner follow up with staff and clients on resolution status monitor systems and respond proactively to alerts escalate issues with manufacturers and/or providers documenting solutions
Qualifications:
general understanding of networking and IP addressing/sub-netting general understanding in troubleshooting basic desktop, laptop and mobile issues ability to prioritize tasks based on level of severity and client needs excellent written communication, verbal communication, and customer service skills ability to work independently in a fast paced environment strong analytical, technical, and problem solving skills time management skills and ability to multitask Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday On call Ability to commute/relocate:
Lafayette, LA 70508:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Technical support:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$31.
2K - $39.
5K a year Estimated:
$31.
2K - $39.
5K a year 6 days ago 6 days ago 6 days ago Start your career in technology with Thibodaux Hebert Deshotels Leblanc! We are looking to fill an entry level support position within our growing IT department.
This is a great opportunity for someone looking to learn and grow.
Responsibilities include:
provide technical support to end users via in person, phone call, and remote support resolve software and hardware issues in timely manner follow up with staff and clients on resolution status monitor systems and respond proactively to alerts escalate issues with manufacturers and/or providers documenting solutions
Qualifications:
general understanding of networking and IP addressing/sub-netting general understanding in troubleshooting basic desktop, laptop and mobile issues ability to prioritize tasks based on level of severity and client needs excellent written communication, verbal communication, and customer service skills ability to work independently in a fast paced environment strong analytical, technical, and problem solving skills time management skills and ability to multitask Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday On call Ability to commute/relocate:
Lafayette, LA 70508:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Technical support:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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