Customer Care Trainee
Stuller is looking for positive, outgoing, and empathetic individuals for our Customer Care Trainee position.
You will work with our trainers and mentors to learn all about Stuller's S.
E.
R.
V.
E.
culture to provide our customers with the most exceptional experiences.
If you are a driven person who enjoys helping others with a smile in your voice, then this position is right for you.
Apply today and take your first step toward an EXCITING career with the largest manufacturer of fine jewelry in North America who strives to provide a great culture and seamless customer experience.
Essential Duties &
Responsibilities:
Support and provide superior service via phone, email, web, chat, and faxes.
Seek to capture customer information and record into customer relationship management system.
Proficient in order entry skills, recording customer information, and placing orders for our customer base.
Offer suggestions and solutions for out-of-stock items as well as cross sell and upsell.
May provide technical assistance to the customers, or route the call to the appropriate dept.
Verify customer account, nature of account, buyer, location, method of shipment and product ordered.
Provide solutions and have the capability to problem solve on demand.
Participate in required Stuller sponsored trainings.
An extensive training course including in-class and on the job training will provide.
Successful completion of this training is required.
Skills:
Ability to work independently and within a team environment.
Excellent written, listening, and verbal communication skills.
Ability to make decisions, communicate effectively utilizing telephone, email, or one on one conversation.
Ability to effectively manage customer interactions by demonstrating active listening, empathy, patience, and instilling the belief that customers are the most important matter at hand.
Ability to catch on quickly and retain information for order processing and customer fulfillment.
Computer keyboarding, navigation of web-based applications, and basic math skills.
Must be able to follow instruction both verbal and written, in English.
Qualities:
The ability to be empathetic and help service customer needs while being their advocate within Stuller's Global Headquarters.
Have a big picture mindset to not only understand what it is, but what it can be so you can find the best solution.
Poised in a high-volume, fast-paced work environment.
Technologically savvy to work on many systems simultaneously.
The ability to prioritize requests based on their urgency and need in the work day.
The ability to collaborate with peers on a daily basis and build connections.
Experience:
High school diploma or equivalent.
1-2 years experience with direct customer interactions over multiple communication channels.
1-2 years previous customer service related experience preferred in a contact center setting.
Recommended Skills Active Listening Communication Customer Demand Planning Customer Relationship Management Customer Service Mathematics Estimated Salary: $20 to $28 per hour based on qualifications.
You will work with our trainers and mentors to learn all about Stuller's S.
E.
R.
V.
E.
culture to provide our customers with the most exceptional experiences.
If you are a driven person who enjoys helping others with a smile in your voice, then this position is right for you.
Apply today and take your first step toward an EXCITING career with the largest manufacturer of fine jewelry in North America who strives to provide a great culture and seamless customer experience.
Essential Duties &
Responsibilities:
Support and provide superior service via phone, email, web, chat, and faxes.
Seek to capture customer information and record into customer relationship management system.
Proficient in order entry skills, recording customer information, and placing orders for our customer base.
Offer suggestions and solutions for out-of-stock items as well as cross sell and upsell.
May provide technical assistance to the customers, or route the call to the appropriate dept.
Verify customer account, nature of account, buyer, location, method of shipment and product ordered.
Provide solutions and have the capability to problem solve on demand.
Participate in required Stuller sponsored trainings.
An extensive training course including in-class and on the job training will provide.
Successful completion of this training is required.
Skills:
Ability to work independently and within a team environment.
Excellent written, listening, and verbal communication skills.
Ability to make decisions, communicate effectively utilizing telephone, email, or one on one conversation.
Ability to effectively manage customer interactions by demonstrating active listening, empathy, patience, and instilling the belief that customers are the most important matter at hand.
Ability to catch on quickly and retain information for order processing and customer fulfillment.
Computer keyboarding, navigation of web-based applications, and basic math skills.
Must be able to follow instruction both verbal and written, in English.
Qualities:
The ability to be empathetic and help service customer needs while being their advocate within Stuller's Global Headquarters.
Have a big picture mindset to not only understand what it is, but what it can be so you can find the best solution.
Poised in a high-volume, fast-paced work environment.
Technologically savvy to work on many systems simultaneously.
The ability to prioritize requests based on their urgency and need in the work day.
The ability to collaborate with peers on a daily basis and build connections.
Experience:
High school diploma or equivalent.
1-2 years experience with direct customer interactions over multiple communication channels.
1-2 years previous customer service related experience preferred in a contact center setting.
Recommended Skills Active Listening Communication Customer Demand Planning Customer Relationship Management Customer Service Mathematics Estimated Salary: $20 to $28 per hour based on qualifications.
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