Enterprise Customer Success Manager
We are seeking an experienced Enterprise Customer Success Manager to work with our enterprise customers in our Americas region.
You will act as the main point of contact for driving product adoption and use and resolving technical issues for Blockdaemon's largest clients and partners.
This opportunity is ideal for a dynamic individual with fast innovative thinking skills, exceptional technical skills, and a solid business acumen.
The Enterprise Customer Success Manager will be responsible for leading and driving sales engagement and will directly impact Blockdaemon's revenue and growth.
Key
Responsibilities:
Act as a trusted ambassador of Blockdaemon's brand for 20-30 customers to onboard, drive adoption and quantify our value proposition Educate and train customers on Blockdaemon's product, business roadmap and services to help better their ability to succeed Partner with internal Blockdaemon partners to align account activities with the customer's business case and strategy A strategic visionary that can anticipate decisions, explore and uncover business needs and understand how Blockdaemon's range of product offerings can grow the customer's business Exceptional levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently Monitor and identify adoption and utilization trends, provide recommendations based on risk and customer's business needs Lead the renewal motion with customers and leverage a team of Blockdaemon resources for assistance Handoff customer upsell opportunities to the Sales Executive team Ensure client retention and satisfaction Required
Experience:
Legally authorized to work in the job posting country 5
years experience in a customer facing role, preferably in a tech/crypto/blockchain start-up or project History of success as a consultant; experience prioritizing and managing a large and varied book of business is a plus Proven track record of building strong relationships with mid-market and enterprise level customers Ability to learn nuanced and complex products and understanding of how they apply to the strategy of our user's businesses Moderate to strong fluency and interest in blockchain and the crypto ecosystem An ability to engage with customers to discern their product and partner-related needs Proficiency in a CSM-related tool (Gainsight, Churnzero) preferred Excellent verbal and written communication skills and willingness to be prompt and responsive to a breadth of customer expectations A team player with a strong sense of accountability and care for customer satisfaction Strong analytical and problem-solving skills A willingness to grow and adapt with an exciting company in a high-growth space US salary range:
$110,000 - $140,000 #LI-Remote About Us:
We Know Nodes.
Blockdaemon is the leading blockchain node infrastructure platform.
Supporting 30
protocols, 70 out-of-the-box node types, and monitoring plug-ins for cloud and on-premises services, Blockdaemon is used by exchanges, custodians, enterprises, financial institutions and 10k
developers to connect commercial stakeholders to blockchains.
Blockdaemon's mission is to simplify the process of deploying nodes and creating scalable enterprise blockchain solutions via APIs, BYOI, auto- decentralization and auto-healing of nodes.
We are rapidly growing our fully remote, decentralized team.
We are made up of dedicated and passionate individuals who want to make an impact in this dynamic and emerging industry.
We offer competitive salaries as well as employer contributions to health, dental, vision, life and disability insurances.
At Blockdaemon, we understand that life happens and offer a flexible PTO policy and encourage employees to take time off when they need it.
We are a fully distributed team and have the tools and benefits to support you in your remote work environment.
Blockdaemon is an Equal Opportunity Employer.
Recommended Skills Analytical Blockchain Business Requirements Commercial Awareness Communication Curiosity Estimated Salary: $20 to $28 per hour based on qualifications.
You will act as the main point of contact for driving product adoption and use and resolving technical issues for Blockdaemon's largest clients and partners.
This opportunity is ideal for a dynamic individual with fast innovative thinking skills, exceptional technical skills, and a solid business acumen.
The Enterprise Customer Success Manager will be responsible for leading and driving sales engagement and will directly impact Blockdaemon's revenue and growth.
Key
Responsibilities:
Act as a trusted ambassador of Blockdaemon's brand for 20-30 customers to onboard, drive adoption and quantify our value proposition Educate and train customers on Blockdaemon's product, business roadmap and services to help better their ability to succeed Partner with internal Blockdaemon partners to align account activities with the customer's business case and strategy A strategic visionary that can anticipate decisions, explore and uncover business needs and understand how Blockdaemon's range of product offerings can grow the customer's business Exceptional levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently Monitor and identify adoption and utilization trends, provide recommendations based on risk and customer's business needs Lead the renewal motion with customers and leverage a team of Blockdaemon resources for assistance Handoff customer upsell opportunities to the Sales Executive team Ensure client retention and satisfaction Required
Experience:
Legally authorized to work in the job posting country 5
years experience in a customer facing role, preferably in a tech/crypto/blockchain start-up or project History of success as a consultant; experience prioritizing and managing a large and varied book of business is a plus Proven track record of building strong relationships with mid-market and enterprise level customers Ability to learn nuanced and complex products and understanding of how they apply to the strategy of our user's businesses Moderate to strong fluency and interest in blockchain and the crypto ecosystem An ability to engage with customers to discern their product and partner-related needs Proficiency in a CSM-related tool (Gainsight, Churnzero) preferred Excellent verbal and written communication skills and willingness to be prompt and responsive to a breadth of customer expectations A team player with a strong sense of accountability and care for customer satisfaction Strong analytical and problem-solving skills A willingness to grow and adapt with an exciting company in a high-growth space US salary range:
$110,000 - $140,000 #LI-Remote About Us:
We Know Nodes.
Blockdaemon is the leading blockchain node infrastructure platform.
Supporting 30
protocols, 70 out-of-the-box node types, and monitoring plug-ins for cloud and on-premises services, Blockdaemon is used by exchanges, custodians, enterprises, financial institutions and 10k
developers to connect commercial stakeholders to blockchains.
Blockdaemon's mission is to simplify the process of deploying nodes and creating scalable enterprise blockchain solutions via APIs, BYOI, auto- decentralization and auto-healing of nodes.
We are rapidly growing our fully remote, decentralized team.
We are made up of dedicated and passionate individuals who want to make an impact in this dynamic and emerging industry.
We offer competitive salaries as well as employer contributions to health, dental, vision, life and disability insurances.
At Blockdaemon, we understand that life happens and offer a flexible PTO policy and encourage employees to take time off when they need it.
We are a fully distributed team and have the tools and benefits to support you in your remote work environment.
Blockdaemon is an Equal Opportunity Employer.
Recommended Skills Analytical Blockchain Business Requirements Commercial Awareness Communication Curiosity Estimated Salary: $20 to $28 per hour based on qualifications.
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