Manager, Patient Coordination Operations
DescriptionAt SCP Health, what you do matters As part of the SCP Health team, you have an opportunity to make a difference.
At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness.
With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.
Why you will love working here:
Flexible schedules and work-from-home opportunities Strong track record of providing excellent work/life balance Comprehensive benefits package and competitive compensation Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.
What you'll be doing:
The Patient Coordination Manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements.
The Patient Coordination Manager will strategize techniques to maximize operational productivity and identify cost-reduction procedures with high-quality deliverables while operating within budget targets.
The Patient Coordination Manager will supervise and direct the day-to-day activities of the patient coordination team, which will include direct supervision of Patient Coordination Supervisors as well as a team of 20-25 Coordinators with the potential to grow in correlation with business needs.
The Patient Coordination Manager will play a key role on the Patient Engagement Services leadership team and therefore will be involved in the development of objectives that reflect the needs of SCP's customers in order to motivate their team to meet and exceed SCP's organizational goals.
They do this through conducting effective resource planning and continuously analyzing key metrics of success Deliver operational excellence in areas of responsibility through direct oversight of Patient Coordination staff and Supervisors In coordination with the Director, conduct personnel activities that includes hiring, disciplinary actions, completing performance evaluations timely, training, and continued development of existing staff and other personnel duties as assigned Ensure staff receive proper training of platforms, phone systems, program models, and client expectations May rotate on call coverage to ensure adequate staffing coverage during afterhours, weekends, and/or holidays Collaborates with Supervisor to review and monitor calls (Inbound and outbound) and other intake work streams are being met providing high quality service levels Collaborates and oversees process with Supervisor and Director to roll out new implemented processes Collaborates with Supervisor to manage educational in-services to educate on referral navigation best practices and processes; works closely with Supervisor and Director to achieve targeted goals and meet assigned objectives on a weekly, monthly, and quarterly basis Set goals for performance and deadlines in ways that comply with Patient Engagement Solutions growth plans and vision Organizing workflow and ensuring that employees understand their duties or delegated tasks Collaborate with peer leaders and other teams within Patient Engagement Solutions to ensure smooth transitions from implementation to assigned operational team members Work hand-in-hand with Director, Patient Coordination team and Client Relations team to create a mutual understanding of the client's program operational strategy which is designed to grow top line revenue and market expansion Who/What we are looking for:
We are seeking talent in the Lafayette, LA, Picayune, MS or Birmingham, AL area.
You have a High School Diploma or equivalent, Bachelor's in Business, Healthcare Administration or related field of study preferred.
You have a Medical Assistant Certification - that's a PLUS! You are great people leader and motivator.
Two years Managerial or Supervisory experience preferred.
You have one year Case Management services preferred.
You have three years Patient Coordination experience or equivalent.
You have exposure to a call center environment and call center metrics.
You have EMR experience - that's a PLUS! You are tech savvy and have experience with Microsoft Office to include Outlook, Word, Excel Proficient , PowerPoint, Teams.
You have a good understanding of CRM and experience with Salesforce, Microsoft Dynamics, and InContact preferred.
You are a critical thinker and strong problem solver.
You are successful at building effective teams and demonstrated skills developing direct reports.
You can be counted on to exceed goals successfully.
You have strong attention to details and good time-management skills.
You have great oral and written communication skills and are effective at managing diverse relations ships.
You have proven customer service orientation combined with the ability to work well with operations and client relations teams.
You can travel up to 10% nationally as needed (primarily to the SCP Health Executive office in Atlanta, GA).
SCP Health and its affiliated companies (collectively, SCP Health) require applicants for specific positions, such as those onsite at a client company/healthcare facility or affiliate to be vaccinated against COVID-19 as a condition of employment, except where prohibited by state or local law.
To demonstrate compliance with SCP Health's vaccination policy, proof of COVID-19 vaccination status will be requested upon a conditional offer of employment for onsite positions at a client company/healthcare facility.
SCP health will consider religious and/or medical/disability accommodation and other legally required exemption request as required by applicable law.
To learn more about SCP Health, please visit:
www.
scp-health.
comJoin our social circle:
Check out our LinkedIn Page Like us on Facebook Follow us on Twitter SCP Health is an Equal Opportunity Employer.
INDJV#LI-PR1 Recommended Skills Attention To Detail Business Requirements Call Centers Case Management Coaching And Mentoring Communication Estimated Salary: $20 to $28 per hour based on qualifications.
At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness.
With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.
Why you will love working here:
Flexible schedules and work-from-home opportunities Strong track record of providing excellent work/life balance Comprehensive benefits package and competitive compensation Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.
What you'll be doing:
The Patient Coordination Manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements.
The Patient Coordination Manager will strategize techniques to maximize operational productivity and identify cost-reduction procedures with high-quality deliverables while operating within budget targets.
The Patient Coordination Manager will supervise and direct the day-to-day activities of the patient coordination team, which will include direct supervision of Patient Coordination Supervisors as well as a team of 20-25 Coordinators with the potential to grow in correlation with business needs.
The Patient Coordination Manager will play a key role on the Patient Engagement Services leadership team and therefore will be involved in the development of objectives that reflect the needs of SCP's customers in order to motivate their team to meet and exceed SCP's organizational goals.
They do this through conducting effective resource planning and continuously analyzing key metrics of success Deliver operational excellence in areas of responsibility through direct oversight of Patient Coordination staff and Supervisors In coordination with the Director, conduct personnel activities that includes hiring, disciplinary actions, completing performance evaluations timely, training, and continued development of existing staff and other personnel duties as assigned Ensure staff receive proper training of platforms, phone systems, program models, and client expectations May rotate on call coverage to ensure adequate staffing coverage during afterhours, weekends, and/or holidays Collaborates with Supervisor to review and monitor calls (Inbound and outbound) and other intake work streams are being met providing high quality service levels Collaborates and oversees process with Supervisor and Director to roll out new implemented processes Collaborates with Supervisor to manage educational in-services to educate on referral navigation best practices and processes; works closely with Supervisor and Director to achieve targeted goals and meet assigned objectives on a weekly, monthly, and quarterly basis Set goals for performance and deadlines in ways that comply with Patient Engagement Solutions growth plans and vision Organizing workflow and ensuring that employees understand their duties or delegated tasks Collaborate with peer leaders and other teams within Patient Engagement Solutions to ensure smooth transitions from implementation to assigned operational team members Work hand-in-hand with Director, Patient Coordination team and Client Relations team to create a mutual understanding of the client's program operational strategy which is designed to grow top line revenue and market expansion Who/What we are looking for:
We are seeking talent in the Lafayette, LA, Picayune, MS or Birmingham, AL area.
You have a High School Diploma or equivalent, Bachelor's in Business, Healthcare Administration or related field of study preferred.
You have a Medical Assistant Certification - that's a PLUS! You are great people leader and motivator.
Two years Managerial or Supervisory experience preferred.
You have one year Case Management services preferred.
You have three years Patient Coordination experience or equivalent.
You have exposure to a call center environment and call center metrics.
You have EMR experience - that's a PLUS! You are tech savvy and have experience with Microsoft Office to include Outlook, Word, Excel Proficient , PowerPoint, Teams.
You have a good understanding of CRM and experience with Salesforce, Microsoft Dynamics, and InContact preferred.
You are a critical thinker and strong problem solver.
You are successful at building effective teams and demonstrated skills developing direct reports.
You can be counted on to exceed goals successfully.
You have strong attention to details and good time-management skills.
You have great oral and written communication skills and are effective at managing diverse relations ships.
You have proven customer service orientation combined with the ability to work well with operations and client relations teams.
You can travel up to 10% nationally as needed (primarily to the SCP Health Executive office in Atlanta, GA).
SCP Health and its affiliated companies (collectively, SCP Health) require applicants for specific positions, such as those onsite at a client company/healthcare facility or affiliate to be vaccinated against COVID-19 as a condition of employment, except where prohibited by state or local law.
To demonstrate compliance with SCP Health's vaccination policy, proof of COVID-19 vaccination status will be requested upon a conditional offer of employment for onsite positions at a client company/healthcare facility.
SCP health will consider religious and/or medical/disability accommodation and other legally required exemption request as required by applicable law.
To learn more about SCP Health, please visit:
www.
scp-health.
comJoin our social circle:
Check out our LinkedIn Page Like us on Facebook Follow us on Twitter SCP Health is an Equal Opportunity Employer.
INDJV#LI-PR1 Recommended Skills Attention To Detail Business Requirements Call Centers Case Management Coaching And Mentoring Communication Estimated Salary: $20 to $28 per hour based on qualifications.
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