COMMUNITY SUPPORT COORDINATOR Customer Service & Call Center - Lafayette, LA at Geebo

COMMUNITY SUPPORT COORDINATOR

Lafayette, LA Lafayette, LA Full-time Full-time $30,000 - $36,000 a year $30,000 - $36,000 a year
Summary:
Provides and carries out the Comprehensive Plan of Care to consumers of the CSS Department.
Collaborating with the consumer's natural supports and interdisciplinary team on the development and implementation of such a plan by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but not limited to the following.
Other duties may be assigned.
Supervise and ensure the training of Direct Care staff, coordinating assigned schedules, and reporting any program issues/concerns to the Program CSC Supervisor.
Monitor consumers with 1 face to face weekly interaction and 2 telephone contacts weekly.
Ensure intensive independent living skills such as housekeeping, budgeting, bank reconciliation, accessing community resources, social skills, consumer skills, cooking, and other independent living skills, as outlined in the Plan of Care or requested by the consumer are provided.
Ensure that detailed progress notes are being kept by DCS.
Maintain effective consumer services in compliance with regulatory and funding source requirements, monitoring service delivery and job performance of the Direct Care staff, and report findings to the Program CSC Supervisor.
Ensure direct care staff does not violate 16 hour rule.
Assist in preparation/implementation/updates of individualized plan of care for consumers and attend ID team meetings.
Attend and participate in meetings scheduled by the CSC Supervisor.
Provide updates on consumers' progress and discuss any programmatic issues, including goal setting for the SIL Program.
Assist consumers in securing appropriate housing, when needed.
Assist in designing behavior charts, and expand on-going charts when appropriate.
Ensure client expenditures are paid when the Agency is listed as the representative payee.
Provide same tracking services to other consumers upon request.
Reconcile consumer bank statements, when appropriate, on a monthly basis.
Report any discrepancies to CSC Supervisor and complete incident report.
Responsible for reporting critical client incidents to state and regional offices, OCDD, Support Coordinators, and Adult Protection (when necessary) within 2 hours of being notified of incident.
Investigates case situations and presents information to the information to the interdisciplinary (ID) team, on consumer's natural supports and social background pertinent to diagnosis and CPOC.
Review, implement, and discovery of goals for CPOC and Individual Service Plan for each individual consumer.
Attends CPOC quarterly and annual planning meetings with each consumer.
Assists consumers to respond constructively to toals outlined in CPOC and assist in adjustments needed to obtain the goals set in this plan.
Coordinates and oversees all aspects of money management and personal appointments of consumers when necessary.
Interprets the CPOC to the consumer and the consumer's natural supports family and helps to reduce fear and other attitudes obstructing acceptance of consumer care and continuation of goals.
Serve as link between consumer, consumer's natural supports, consumer's community Monitor staff, under the direction of the CSS Director, to assure that CPOC goals are being carried out as set in the ISP Plan.
Initiates special meetings to resolve problematic situations with consumers, when necessary.
Review the goals of each consumer on a daily, weekly, monthly, quarterly, or annual basis as directed by each programmatic guideline.
Monitor consumers through other programs to determine level of participation and report all findings to support coordinators, natural supports, and ID Team.
Refers consumers to other community resources such a doctors, pharmacies, counseling services, hospitals, etc.
Performs assigned on-call duties through use of a cell phone when assigned per CSS Director.
Responsible for knowing and carrying out the established policies and procedures of LARC, Inc.
Required to be familiar with Safety and Hazard guidelines set by OSHA/LARC and implement such guidelines.
Required to attend on-going training.
Schedule medical appointments as needed.
Required to take on-call shift as needed.
Performs other routine duties as assigned by the CSS Director.
SUPERVISORY
Responsibilities:
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include the training of employees on the implementation of the goals and objectives outlined in the CPOC and Plan of Care; assist in planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems that directly and/or indirectly involves residents.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or
Experience:
Bachelor's degree (B.
A.
) or Bachelor's of Science Degree (B.
S.
) from four-year college or university, plus one year experience in related field.
Job Type:
Full-time Pay:
$30,000.
00 - $36,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
Monday to Friday Supplemental pay types:
Signing bonus Work Location:
In person Supervise and ensure the training of Direct Care staff, coordinating assigned schedules, and reporting any program issues/concerns to the Program CSC Supervisor.
Monitor consumers with 1 face to face weekly interaction and 2 telephone contacts weekly.
Ensure intensive independent living skills such as housekeeping, budgeting, bank reconciliation, accessing community resources, social skills, consumer skills, cooking, and other independent living skills, as outlined in the Plan of Care or requested by the consumer are provided.
Ensure that detailed progress notes are being kept by DCS.
Maintain effective consumer services in compliance with regulatory and funding source requirements, monitoring service delivery and job performance of the Direct Care staff, and report findings to the Program CSC Supervisor.
Ensure direct care staff does not violate 16 hour rule.
Assist in preparation/implementation/updates of individualized plan of care for consumers and attend ID team meetings.
Attend and participate in meetings scheduled by the CSC Supervisor.
Provide updates on consumers' progress and discuss any programmatic issues, including goal setting for the SIL Program.
Assist consumers in securing appropriate housing, when needed.
Assist in designing behavior charts, and expand on-going charts when appropriate.
Ensure client expenditures are paid when the Agency is listed as the representative payee.
Provide same tracking services to other consumers upon request.
Reconcile consumer bank statements, when appropriate, on a monthly basis.
Report any discrepancies to CSC Supervisor and complete incident report.
Responsible for reporting critical client incidents to state and regional offices, OCDD, Support Coordinators, and Adult Protection (when necessary) within 2 hours of being notified of incident.
Investigates case situations and presents information to the information to the interdisciplinary (ID) team, on consumer's natural supports and social background pertinent to diagnosis and CPOC.
Review, implement, and discovery of goals for CPOC and Individual Service Plan for each individual consumer.
Attends CPOC quarterly and annual planning meetings with each consumer.
Assists consumers to respond constructively to toals outlined in CPOC and assist in adjustments needed to obtain the goals set in this plan.
Coordinates and oversees all aspects of money management and personal appointments of consumers when necessary.
Interprets the CPOC to the consumer and the consumer's natural supports family and helps to reduce fear and other attitudes obstructing acceptance of consumer care and continuation of goals.
Serve as link between consumer, consumer's natural supports, consumer's community Monitor staff, under the direction of the CSS Director, to assure that CPOC goals are being carried out as set in the ISP Plan.
Initiates special meetings to resolve problematic situations with consumers, when necessary.
Review the goals of each consumer on a daily, weekly, monthly, quarterly, or annual basis as directed by each programmatic guideline.
Monitor consumers through other programs to determine level of participation and report all findings to support coordinators, natural supports, and ID Team.
Refers consumers to other community resources such a doctors, pharmacies, counseling services, hospitals, etc.
Performs assigned on-call duties through use of a cell phone when assigned per CSS Director.
Responsible for knowing and carrying out the established policies and procedures of LARC, Inc.
Required to be familiar with Safety and Hazard guidelines set by OSHA/LARC and implement such guidelines.
Required to attend on-going training.
Schedule medical appointments as needed.
Required to take on-call shift as needed.
Performs other routine duties as assigned by the CSS Director.
SUPERVISORY
Responsibilities:
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include the training of employees on the implementation of the goals and objectives outlined in the CPOC and Plan of Care; assist in planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems that directly and/or indirectly involves residents.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
401(k) Dental insurance Health insurance Paid time off Vision insurance Monday to Friday Signing bonus.
Estimated Salary: $20 to $28 per hour based on qualifications.

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