Part Time Student Services Coordinator
Company Name:
Apollo Group
Job ID : 12606
Location : US-LA - Lafayette
Full/Part Time : Part-Time
Regular/Temporary : Regular
Category : Student Services
Date : 05/23/2014
Position Summary
Under general supervision, this position supports the Student Services/Operations function by providing general information to visitors, staff and faculty and performing various clerical and administrative functions to ensure that processes are timely and accurate and that the necessary student record information is available to internal and external customers.
Primary Accountabilities
Supports the admission process by generating files and student records, maintaining and tracking related information and documents, and processing completed files for submission to the appropriate University department.
Acts as a direct contact to provide general assistance and University information to visitors, students and faculty
Assists customers with purchases or payments for tuition, fees, or books. May also post or reconcile monies in line with standard operating procedures.
Performs various activities to support the accurate and timely process of grades and attendance. Activities may include distributing or collecting attendance sheets or grade cards, inputting information in the appropriate student tracking system, researching discrepancies of records, and following up on related issues with the appropriate campus personnel.
Ensures that the facilities and related equipment are available and in the appropriate condition to accommodate student and faculty use by scheduling rooms, coordinating equipment check out, and stocking rooms with the appropriate classroom supplies. May also ensure that the appropriate room configuration is set up for use.
May coordinate or assist students with the use of computers or resource centers.
Coordinates the distribution or pickup of student and faculty materials. May process some materials or packets as assigned, as outlined by standard University processes and procedures.
Provides clerical and administrative support to the department through various activities such as filing, typing, copying and collating materials to ensure that department operations run smoothly. May also provide backup assistance to other department personnel as directed or apparent.
May develop or assist in the development and maintenance of class calendars to ensure that accurate and timely information is available to staff, faculty and students.
May support the academic management function by inputting or monitoring enrollment information, and ensuring that accurate and timely information is available to department personnel as necessary.
May perform other duties as assigned or apparent.
Knowledge Skills & Abilities
Good oral and interpersonal skills required to effectively communicate general information to visitors, students, faculty and other university personnel
Proficiency with personal computers and software applications required to perform the clerical and administrative functions described above
Must be results oriented and able to manage various projects or tasks at one time
Basic Qualifications
High school diploma or equivalent education required
Additional Qualifications
Knowledge of higher educational institutions as normally obtained through exposure to a college or university setting preferred
At least 1 year prior customer service experience preferred
EEO Statement
Apollo Education Group is an Equal Opportunity Employer and welcomes diversity. EOE/M/F/Vet/Disability
Corporate Statement
Apollo Group, Inc. was founded in 1973 in response to a gradual shift in higher education demographics from a student population dominated by youth to one in which approximately half the students are adults and over 80 percent of whom work full-time. Apollo''s founder, John Sperling, believed -- and events proved him right -- that lifelong employment with a single employer would be replaced by lifelong learning and employment with a variety of employers. Lifelong learning requires an institution dedicated solely to the education of working adults.
Today, Apollo Group, Inc., through its subsidiaries, University of Phoenix, Apollo Global, College for Financial Planning, and Institute for Professional Development, has established itself as a leading provider of higher education programs for working adults by focusing on servicing the needs of the working adult. Apollo Group is the largest education service provider in North America and has the world''s largest educational social network. Apollo is building state of art learning platforms in creating a virtual and highly engaging learning experience. The learning platforms which are built as a cloud based (Education-as-a-Service) bring a more scientific and social approach to the learning experience. We are changing the way people learn and interact via advanced, scalable learning solutions.
Subsidiary Statement
University of Phoenix, as a subsidiary of Apollo Group, Inc., has established itself as an innovator and a leader in higher education. We have a network of campuses that span North America and online classes that students can take around the world. As a fully accredited university, we provide students with relevant curriculum taught by faculty with experience in the fields they teach. Here, working students have the opportunity to get an education, whether their goal is an associate''s, bachelor''s, master''s or doctoral degree.Estimated Salary: $20 to $28 per hour based on qualifications.
Apollo Group
Job ID : 12606
Location : US-LA - Lafayette
Full/Part Time : Part-Time
Regular/Temporary : Regular
Category : Student Services
Date : 05/23/2014
Position Summary
Under general supervision, this position supports the Student Services/Operations function by providing general information to visitors, staff and faculty and performing various clerical and administrative functions to ensure that processes are timely and accurate and that the necessary student record information is available to internal and external customers.
Primary Accountabilities
Supports the admission process by generating files and student records, maintaining and tracking related information and documents, and processing completed files for submission to the appropriate University department.
Acts as a direct contact to provide general assistance and University information to visitors, students and faculty
Assists customers with purchases or payments for tuition, fees, or books. May also post or reconcile monies in line with standard operating procedures.
Performs various activities to support the accurate and timely process of grades and attendance. Activities may include distributing or collecting attendance sheets or grade cards, inputting information in the appropriate student tracking system, researching discrepancies of records, and following up on related issues with the appropriate campus personnel.
Ensures that the facilities and related equipment are available and in the appropriate condition to accommodate student and faculty use by scheduling rooms, coordinating equipment check out, and stocking rooms with the appropriate classroom supplies. May also ensure that the appropriate room configuration is set up for use.
May coordinate or assist students with the use of computers or resource centers.
Coordinates the distribution or pickup of student and faculty materials. May process some materials or packets as assigned, as outlined by standard University processes and procedures.
Provides clerical and administrative support to the department through various activities such as filing, typing, copying and collating materials to ensure that department operations run smoothly. May also provide backup assistance to other department personnel as directed or apparent.
May develop or assist in the development and maintenance of class calendars to ensure that accurate and timely information is available to staff, faculty and students.
May support the academic management function by inputting or monitoring enrollment information, and ensuring that accurate and timely information is available to department personnel as necessary.
May perform other duties as assigned or apparent.
Knowledge Skills & Abilities
Good oral and interpersonal skills required to effectively communicate general information to visitors, students, faculty and other university personnel
Proficiency with personal computers and software applications required to perform the clerical and administrative functions described above
Must be results oriented and able to manage various projects or tasks at one time
Basic Qualifications
High school diploma or equivalent education required
Additional Qualifications
Knowledge of higher educational institutions as normally obtained through exposure to a college or university setting preferred
At least 1 year prior customer service experience preferred
EEO Statement
Apollo Education Group is an Equal Opportunity Employer and welcomes diversity. EOE/M/F/Vet/Disability
Corporate Statement
Apollo Group, Inc. was founded in 1973 in response to a gradual shift in higher education demographics from a student population dominated by youth to one in which approximately half the students are adults and over 80 percent of whom work full-time. Apollo''s founder, John Sperling, believed -- and events proved him right -- that lifelong employment with a single employer would be replaced by lifelong learning and employment with a variety of employers. Lifelong learning requires an institution dedicated solely to the education of working adults.
Today, Apollo Group, Inc., through its subsidiaries, University of Phoenix, Apollo Global, College for Financial Planning, and Institute for Professional Development, has established itself as a leading provider of higher education programs for working adults by focusing on servicing the needs of the working adult. Apollo Group is the largest education service provider in North America and has the world''s largest educational social network. Apollo is building state of art learning platforms in creating a virtual and highly engaging learning experience. The learning platforms which are built as a cloud based (Education-as-a-Service) bring a more scientific and social approach to the learning experience. We are changing the way people learn and interact via advanced, scalable learning solutions.
Subsidiary Statement
University of Phoenix, as a subsidiary of Apollo Group, Inc., has established itself as an innovator and a leader in higher education. We have a network of campuses that span North America and online classes that students can take around the world. As a fully accredited university, we provide students with relevant curriculum taught by faculty with experience in the fields they teach. Here, working students have the opportunity to get an education, whether their goal is an associate''s, bachelor''s, master''s or doctoral degree.Estimated Salary: $20 to $28 per hour based on qualifications.
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